Access
The Opera House is an Edwardian building and only partially accessible to wheelchair users. We have four wheelchair spaces in the Stalls (ground floor level) and a specially adapted toilet. Unfortunately, the Stalls bar is not accesible, but a member of staff will gladly bring refreshments to your seat.
The Foyer and Box Office counter are not wheelchair accessible, but there is now wheelchair access to the side Box Office door (in Water Street), with an intercom system to alert staff.
The Dress Circle and Upper Circle levels are not wheelchair accessible and can only be reached by climbing the stairs. The building is not accessible by motorised scooter.
Safety considerations mean that, if you would have difficulty making your own way out of the building in an emergency, we strongly request that you bring a companion. Your companion will receive a free ticket for the show.
The Paupers Pit, St John’s Church & Old Clubhouse: All venues welcome disabled patrons and wheelchair access is available (from The Square for The Paupers Pit Theatre and from St John’s Road for The Old Clubhouse). A disabled toilet is available at The Old Hall Hotel.
We have a passive infra-red (PIR) system for people with hearing impairments. This works through a special headset (rather than your hearing aid), which is available from the theatre – please reserve one when you book your tickets (a £10 deposit is required). Please note that the PIR system operates only in certain parts of the auditorium – please check when booking. There is also a PIR system at the Box Office (right hand counter).
Audio copies of the current Opera House season brochure are available on tape or CD. To request a copy please contact the Box Office on 0845 127 2190 or download a copy from this website. Guide dogs are permitted.
BT Typetalk
BT Typetalk is available for hearing impaired and speech impaired patrons. For general enquiries or to book tickets by phone call BT Typetalk on 01800 101 298 72050. Remember to ask for 01298 72050 for general enquiries or 0845 127 2190 to reserve your tickets.