Access
The Opera House is an Edwardian building and only partially accessible to wheelchair users. We have four wheelchair spaces in the Stalls (ground floor level) and a specially adapted toilet. Unfortunately, the Stalls bar is not accesible, but a member of staff will gladly bring refreshments to your seat.
The Foyer and Box Office counter are not wheelchair accessible, but there is now wheelchair access to the side Box Office door (in Water Street), with an intercom system to alert staff.
The Dress Circle and Upper Circle levels are not wheelchair accessible and can only be reached by climbing the stairs. The building is not accessible by motorised scooter.
Safety considerations mean that, if you would have difficulty making your own way out of the building in an emergency, we strongly request that you bring a companion. Click here for more details of companions’ tickets.
The Paupers Pit, St John’s Church & Pavilion Gardens: Call the theatre on 01298 72050 for Access information about performances in these alternative venues.
We have a passive infra-red (PIR) system for people with hearing impairments. This works through a special headset (rather than your hearing aid), which is available from the theatre – please reserve one when you book your tickets (a £10 cash deposit on the night is required). Please note that the PIR system operates only in certain parts of the auditorium – please check when booking. There is also an induction loop system at the Box Office (right hand counter).
Audio copies of the current Opera House season brochure are available on tape or CD. To request a copy please contact the Marketing Department on 01298 72050. Guide dogs are welcome.