How to Book
By Phone/In Person
Phone the Box Office on 0845 127 2190 (local rate from anywhere in the UK) or 01298 72190 (landline rate for mobile phones). The Box Office is open Monday to Saturday 10am to 8pm (until 6pm when there is no performance). Sundays 4pm to 8pm, if there is an evening performance. Box Office opening hours can vary according to performance times. If you are calling from outside the UK, the Box Office can be reached on +44 1298 72190.
Bookings at the Pavilion Arts Centre
Bookings for the Pavilion Arts Centre can be made at the Opera House Box Office until one hour before each Arts Centre performance, and then either on the door (for the Studio – cash only) or at the Arts Centre Box Office (only for the Main Room – use the St John’s Rd entrance) after that.
Online Booking
Online booking is available 24 hours a day at www.buxtonoperahouse.org.uk/whats-on. Please note that Matcham Card, Buxton Breaks, JSA, Income Support, Family Ticket, Student, Groups, Schools and Standby concessions are ONLY available by calling or visiting the Box Office. Please note that for online bookings there is a small non-refundable booking fee per ticket.
Through Ticket Agencies
Altrincham – Tourist Infomation, Ashbourne – Tourist Information, Bakewell – Tourist Information, Castleton – Visitors’ Centre, Chapel-en-le-Frith – Hall’s Mica Hardware, Chesterfield – Tourist Information, Congleton – Tourist Information, Derby – Foulds & Son Ltd, Derby – Tourist Information, Glossop – Bay Tree Books, Leek – Tourist Information, Macclesfield – Tourist Information, Matlock Bath – Tourist Information, Matlock Town – Tourist Information, Newcastle-under-Lyme – Tourist Information, Ripley – Tourist Information, Whaley Bridge – World Choice Travel.
Payment
Payment can be made by cash, cheque, debit or credit card. Most major credit cards are accepted (Visa, Mastercard, Maestro and American Express) and no booking fee is charged. We also accept National Theatre tokens. Please note that a small fee is charged for posting tickets to you. In the event of a cancelled performance, we regret that this fee is non-refundable.
Personal Data
Please note that personal information (such as name, address, phone number, email address, etc) given to the Opera House during a ticket transaction is held securely and confidentially, and we may use it to contact you by post, phone or email for marketing purposes. If you would prefer not to receive information regarding future events, please contact the Marketing Department on 01298 72050.
Relocation of shows
Very occasionally, we may have to relocate a show from the Opera House to the Arts Centre or from the Arts Centre main auditorium to the Studio (or vice versa in each case). Tickets originally purchased as numbered may become unallocated, in which case we regret we cannot refund.
Latecomers
Latecomers will only be admitted at a suitable break in the performance, which will be at the discretion of the performers or management.
Dancing
If you book to see a show in the Opera House and wish to dance, please ensure you book seats in the Stalls as we do not allow dancing on the upper levels. The Upper Circle sides and boxes are ‘no standing at all’ areas.
Children in the Theatre
Children are welcome at the Opera House and Pavilion Arts Centre, but please note the following:
- Children under the age of 12 should be accompanied by an adult.
- School or children’s groups of 10 or more should be accompanied by at least one adult per 10 children.
- Children under the age of 3 can only be admitted at family shows where the £2.50 discounted price is indicated and not to any other shows.
- A safety leaflet is produced for all families using the balconies or boxes; please ask when booking. For safety reasons, Upper Circle side seats & boxes are not sold to families with children under 10.