Booking information & T&Cs
How to book:
By Phone/In Person
Call 0845 127 2190 (Local rate from any landline in the UK) or 01298 72190. 10am to 8pm Monday to Saturday or until 6pm when there is no performance. Sunday: 4pm to 8pm if there is an evening performance. Hours can vary according to performance times. Most major debit/credit cards are accepted. We also accept National Theatre Tokens. All ticket prices include a £1 Booking Fee (50p for tickets under £10) which goes towards the cost of operating and maintaining the Opera House & Arts Centre. There is no Booking Fee for workshops or other participatory activities. There is a small (non-refundable) fee for posting tickets to you.
Bookings at the Pavilion Arts Centre
Bookings for the Pavilion Arts Centre can be made at the Opera House Box Office until one hour before each Arts Centre performance, and then either on the door (for the Studio – cash only) or at the Arts Centre Box Office (only for the Main Room – use the St John’s Rd entrance) after that.
All advertised ticket prices (including in our What's On brochure and on our website) are the price you'll pay if you book through our Box Office. There is an additional £1 per ticket internet fee if you book online.
You can book most performances online, 24hrs a day. The service uses the TicketSafe TM security system, which ensures that your credit card details and anonymity are protected.
All publicised ticket prices include a £1 Booking Fee (50p for tickets under £10) which goes towards the cost of operating and maintaining Buxton Opera House and the Pavilion Arts Centre.
If you book online, there is an additional fee of £1 per ticket to cover online charges and card services. If a show is cancelled, we are unable to refund this fee. There is no charge for telephone bookings, please call the Box Office on 0845 127 2190 or 01298 72190.
We will send confirmation of your internet booking by email and your tickets will be held at the Box Office for collection. If you would like your tickets posting there is a non-refundable charge of 80p. If you do not receive a confirmation email please contact us: firstname.lastname@example.org.
Please note that Matcham Card, Buxton Breaks, JSA, Income Support, Student, Groups, Schools, Family Tickets and Standby concessions are only available by calling or visiting the Box Office.
Through Ticket Agencies
Altrincham – Tourist Infomation, Ashbourne – Tourist Information, Bakewell – Tourist Information, Castleton – Visitors’ Centre, Chapel-en-le-Frith – Hall’s Mica Hardware, Chesterfield – Tourist Information, Congleton – Tourist Information, Derby – Foulds & Son Ltd, Derby – Tourist Information, Glossop – Bay Tree Books, Leek – Tourist Information, Macclesfield – Tourist Information, Matlock Bath – Tourist Information, Newcastle-under-Lyme – Tourist Information, Ripley – Tourist Information, Whaley Bridge – World Choice Travel.
Terms & Conditions:
Ticket Exchange and Cancellations
If you are unable to attend a performance for any reason, we will exchange your tickets for another performance (if any) of the same event subject to availability. (We cannot transfer tickets or money to an alternative show). We can offer this service provided that your tickets are returned to the Box Office at least 48 hours before the performance. As we are a receiving theatre, we cannot exchange tickets unless the performance is cancelled. Postage charges are non-refundable in the event of cancellation.
Discounted prices apply (unless stated otherwise) to Senior Citizens, groups of 8 or more adults, JSA claimants, people in receipt of Income Support (including Pensions Credit), disabled people, full-time students (aged 16 & over) and children aged 3 to 15. Please be prepared to provide proof of status. Only one discount can apply per ticket.
School & Group Discounts
Special discounts are usually available for groups and schools. In addition to our standard rate for groups of 8 or more (available on most shows), we are also usually able to offer more generous discounts for groups of 20 or more (or 10+ for schools). For many shows, teachers accompanying school or student groups are free - ask at the Box Office. To join our groups mailing list, please call: 01298 72050 or email email@example.com
Disabled customers and companions
Registered Disabled customers receive discounts to many performances, as indicated on each page. Essential companions or anyone in receipt of Carers’ Allowance are admitted free (proof of eligibility will be requested). Companions outside these categories receive a 50% discount (when discounts are available on that performance).
Please note that personal information (such as name, address, phone number, email address, etc) given to our Box Office during a ticket transaction is held securely and confidentially, and we or our visiting companies may use it to contact you by post, phone or e-mail for marketing purposes. If you would prefer not to receive information regarding future events, please let us know.
Relocation of shows
Very occasionally, we may have to relocate a show from the Opera House to the Arts Centre or from the Arts Centre main auditorium to the Studio (or vice versa in each case). Tickets originally purchased as numbered may become unallocated, in which case we regret we cannot refund.
Latecomers will only be admitted at a suitable break in the performance, which will be at the discretion of the performers or management.
If you book to see a show in the Opera House and wish to dance, please ensure you book seats in the Stalls as we do not allow dancing on the upper levels. The Upper Circle sides and boxes are ‘no standing at all’ areas.
Children in the Theatre
Children are welcome at the Opera House and Pavilion Arts Centre, but please note the following:
- Children under the age of 12 should be accompanied by an adult.
- School or children’s groups of 10 or more should be accompanied by at least one adult per 10 children.
- Children under the age of 3 can only be admitted at family shows where the £2.50 discounted price is indicated and not to any other shows.
- A safety leaflet is produced for all families using the balconies or boxes; please ask when booking. For safety reasons, Upper Circle side seats & boxes are not sold to families with children under 10.
Limited numbers of £5 Standby Tickets are available for some performances, please check individual show entries. These are available one hour before the performance (excluding Opera House Dress Circle seats) to full-time students (aged 16 and over) and people in receipt of JSA/Income Support. Proof of status is required.
Reservations will be held for a maximum of seven working days. On the day of a performance, reservations are held until 30 minutes before the start of a show. For very busy shows, tickets booked within seven days of the performance must be paid for at the time of booking.
Our Volunteers and Staff
Our Volunteers and staff do an excellent job and work hard to
provide a high standard of customer service to make your visit as enjoyable as possible. Please treat them with the respect that they deserve. Thank you.
find out more
To book call the Box Office on: 0845 127 2190 or book online.
Box Office hours vary depending on performance times, but it is usually open:
Monday to Saturday:
10am to 8pm
12pm to 8pm
For special events and Festivals, the box office will usually be open an hour before the performance for ticket sales.
All major credit cards are accepted (no booking fee). We also accept National Theatre Tokens.