Booking terms & conditions
TICKET PRICES AND FEES
Our Box Office sells tickets on behalf of companies that include visiting theatres, concerts, shows, artists and other venues. These clients decide the value of the tickets and the money collected from the sale of tickets is passed on accordingly.
The advertised price of a ticket is the price that you pay; all ticket prices include any taxes, levies and booking fees. The cost of a ticket is made up of:
- Deal Value: The face value of the ticket set by our clients
- Booking Fee: All tickets, except where we sell tickets for a third party, include a 7.5% Booking Fee. This fee goes towards the running cost of our ticketing system, ticket printing, staffing and all credit, debit, cheque, and cash handling costs. These fees help us to stay an effective business, which in turn helps us reinvest in our theatres and continually improve the service we provide.
- Restoration Levy: Buxton Opera House is an exquisitely beautiful Edwardian theatre and one of the country’s finest examples of Frank Matcham theatre design. To help maintain and operate both the Opera House and Pavilion Arts Centre the cost of tickets includes a restoration levy of £1 for tickets over £10 and 50p for tickets under £10. Tickets for some community events and other venues are exempt from the restoration levy.
If you book online at www.buxtonoperahouse.org.uk you can:
- Login to your account and change your preferences
- Become a Matcham Card member and have your discount automatically added to your basket
- Choose your seat from our seating plan or be allocated the ‘best seat’ available at the time of booking
- Print your tickets at home
Not all tickets, concessions and special offers are available to book online. In some parts of the theatre there are seats with a restricted view of the stage and these are usually the last seats to be put on sale.
Delivery Options: You are welcome to collect your tickets from the Box Office during normal opening hours, but if you prefer to have your tickets posted we charge a delivery fee of 75p which covers the ticket printing and postage cost. You can also print your tickets at home free of charge.
The Box Office is usually open Monday to Saturday 10am to 8pm. When there is no performance the Box Office will close at 6pm. Sunday Box Office opening times generally are 4pm to 8pm but this varies depending on performance times. The Box Office will be closed if there is no performance.
Tickets for the Pavilion Arts Centre can be bought at the Arts Centre Box Office one hour before the show or bought in advance from the main Box Office. Please note that we are only able to take cash for tickets bought on the Studio door.
To speak to one of our friendly Box Office team call: 0845 127 2190 (local rate from any UK landline) or 01298 72190.
We cannot exchange tickets or money for a different event. Where there is more than one performance we can exchange tickets where they are available. This requires a minimum of 48 hours notice and there is £1.50 administration fee for exchanging tickets.
We can reprint tickets on the night of the performance at a cost of £1.50 proof of ID will be required.
We are unable to refund the cost of the tickets unless a show is cancelled. Postage charges are non-refundable.
Reservations cannot be taken for events that are likely to sell out such as high profile music and comedy performances. Other reservations can be held for 7 working days, but for very popular shows you will be asked to pay for your tickets in advance. If you book on the same day as the show, your tickets will be held until 30 minutes before the start of the performance.
CHANGES TO PROGRAMME
We publish any cancellation or unavoidable changes to performances on our website and social media, please check before travelling. All information is correct at time of going to press.
The management reserves the right to refuse admission and to request any ticket holder to leave our building at any time.
Latecomers will only be admitted at a suitable point in the performance at the discretion of the
RELOCATION OF SHOWS
Occasionally we may need to relocate a show from the Opera House to the Arts Centre or from the Arts Centre to the Studio (or vice versa). Numbered tickets may change to general admittance, in which case we are unable to offer refunds.
Only one discount is available per ticket and all offers and discounts are subject to availability. You may be asked to provide proof of eligibility.
By becoming a Matcham member you get great benefits including discounts and priority booking. Plus you get to hear about new shows going on sale and receive the What’s On brochure before everyone else, so you have a better chance of getting tickets for a sell-out show even if there’s no Matcham discount.
£10 STANDBY TICKETS
Standby tickets are sometimes available to students age 16+ and anyone in receipt of JSA/Income support. The tickets are priced at £10 and are available one hour before the performance, subject to availability.
In addition to our standard group rates, we can sometimes offer a more generous discount for groups of 20+. Free teacher places are available with some group bookings. Please enquire with the Box Office.
All offers are subject to availability. Offer are not available in conjunction with any other offers or on previous ticket purchases. Buxton Opera House & Pavilion Arts Centre reserve the right to withdraw offers at any time.
We welcome children to the theatre and include a varied programme of children’s shows and events throughout the year. We have a small number of booster seats available for children’s shows.
Children under 12 must be accompanied by an adult. Groups should have one adult per 10 children.
Children under 3 and babies less than 12 months are welcome at family shows where the £2.50 discounted price or ‘Babies Free’ is shown. The Studio Theatre is not suitable for children under 3. For safety reasons, Upper Circle side seats and boxes are not suitable for families with children under 10 years old. For more information, please ask the Box Office for a copy of our family safety leaflet.
Dancing may not be permitted in the Dress Circle, Upper Circle or Gallery areas, so if you would like to dance, please book Stall seats. For your safety, no standing is allowed in the Upper Circle sides and boxes.
Surtitles may not be visible from some seats. Please check with the Box Office before booking.
We have three bars in the Opera House; the Stalls, Dress Circle and Upper Circle bar which are open for pre-show and interval drinks 45 minutes before each performance. You can beat the queues by ordering interval drinks in advance.
Unfortunately we are unable to take debit and credit cards.
Both Buxton Opera House and Pavilion Arts Centre are no smoking buildings and e-cigarettes are not permitted.
THEATRE TOURS & COFFEE MORNINGS
The Fundraising Friends of Buxton Opera House hold a coffee morning in the Dress Circle bar most Saturdays between 10am and 12 noon, they’d love to see you! They also offer tours of the theatre at a cost of £2.50 per person. Private group tours can also be arranged, please contact 01298 72050 for details.
Make new friends, learn new skills and contribute to the life of this wonderful theatre by becoming one of our volunteers. Volunteers help with selling programmes and refreshments and showing customers to their seats. A full induction and on-going training is provided. For more information call Rachel Taylor on: 01 298 72050, email: firstname.lastname@example.org or write to Buxton Opera House, 5 The Square, Buxton, SK1 7 6AZ.
Buxton Opera House,
Water Street, Buxton,
SK1 7 6XN.
Pavilion Arts Centre,
St John’s Road Buxton
SK1 7 6BE.
Buxton is easy to reach via the A6, A51 5 and A53. The theatre is well sign-posted from the town centre. There is free parking after 6pm on the upper level of the Pavilion Gardens car park (don’t use the downstairs car park as it closes early) or on some streets close to the theatre which are not covered by the Residents Parking Scheme.
A train service is available from Manchester Piccadilly to Buxton. For more information on services and connections call 08457 484950.
When you book you will be asked if you wish to join our marketing list and receive information from both Buxton Opera House and the visiting artist/company by mail, email, telephone and SMS. We would love to keep you up to date with new shows and offers - please say yes! You can change your preferences at any time by logging in to your account on our website.
If you have any problems during a performance please contact one of our Front of House team and we will do our best to resolve the issue. We value your feedback on our programme of events, customer service and the experience you had at Buxton Opera House and Pavilion Arts Centre. If you would like to get in touch please contact: email@example.com - we’d love to hear from you!
The Opera House is an Edwardian building and only partially accessible to wheelchair users. The level access entrance is 72cms at its narrowest point. Unfortunately the building cannot be accessed by motorised scooters. We have three wheelchair spaces in the Stalls at ground floor level and an adapted toilet. We are happy to help you transfer from your wheelchair to the theatre seats. If you will be transferring from a wheelchair to theatre seating, even if you don’t need any help, please let us know when booking. The Stalls Bar is not accessible, but a member of staff will gladly bring refreshments to your seat.
Although the Opera House foyer and Box Office counter are not accessible, there is wheelchair access to the Box Office side door in Water Street, where there is an intercom system. All parts of the Pavilion Arts Centre, except the Main Room balcony, are accessible by wheelchair. For your safety, we advise that you bring a companion if you would have difficulty making your own way out of our buildings in an emergency.
We have passive infra-red (PIR) systems in both venues for customers with hearing impairments. This works through a headset rather than your hearing aid, please reserve a headset through the Box Office when you book your tickets (£10 cash deposit required, limited availability). There is an induction loop system at both Box Offices.
Assistance dogs are welcome.
DISABLED CUSTOMERS AND COMPANIONS
Registered Disabled customers receive discounts to many performances. Personal Assistants or anyone in receipt of Carers’ Allowance are admitted free of charge (proof of eligibility may be requested).
Companions outside these categories receive a 50% discount as long as discounts are available on that performance.
www.buxtonoperahouse.org.uk is owned and operated by High Peak Theatre Trust, and we are committed to ensuring that your privacy is protected online. We treat any personal information collected about you in accordance with the Data Protection Act 1998.
To create an account, book tickets online or subscribe to any of our mailing lists, we collect certain information about you such as name, address, email address and phone number. This information may be shared with the visiting artist/company but will not be sold or passed on to third parties without your prior consent.
The information will be used to process your booking. If there are any problems relating to the performance, we will use your contact information to get in touch and let you know of any changes.
We would also like to keep you informed about any offers and events we think may be of interest to you. This communication may come from Buxton Opera House or from the visiting artist/company. If a visiting artist/company request information regarding their performance at Buxton Opera House or Pavilion Arts Centre they must agree to treat the information in accordance with this privacy statement. We will only send you information about future events if you have ticked the relevant boxes under ‘My Preferences’ when you login to your account on the Buxton Opera House website:
- Mail: I would like to receive information from Buxton Opera House by mail
- Email: I would like to receive information from Buxton Opera House by email
- Telephone: I would like to receive information from Buxton Opera House by telephone
- SMS: I would like to receive information from Buxton Opera House by SMS text message
You can amend your preferences at any time by logging in to your account. You can unsubscribe from emails by following the link on any email communication we send to you or by contacting firstname.lastname@example.org
By creating an account with us, you are consenting to us storing and processing your personal information as described above. For the purpose of the Data Protection Act 1 998, the data
controller is High Peak Theatre Trust. You can check the information we are storing about you at any time by contacting us at:
High Peak Theatre Trust, 5 The Square, Buxton, Derbyshire SK1 7 6AZ. For a full copy of our Data Protection Policy please visit: buxtonoperahouse.org.uk
For a full copy of our Data Protection Policy please click here.